FAQ

How can I contact FitDen?

You can email us at info@fitden.co where our customer
service team will be happy to help you with whatever you need!

Do you ship worldwide?

Yes.

Where do you ship from?

We ship from Hong Kong.

Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request
any changes/cancellations within 12 hours of ordering. All
requests after this time will be denied. Your order can be
returned for a full refund after it is received.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX).

When will my order be processed?

All orders are handled and shipped out from our warehouse. Please
allow extra time for your order to be processed during holidays
and sale seasons. We process orders between Monday and Friday.
Orders will be processed within 1-3 business days from the order
date and shipped the next day after the processing day. Please
note that we don't ship on weekends.

How long will it take to receive my order?

Due to high demand, orders may take between 2-4 weeks to arrive.

What if I don't receive my order?

If you don't receive your order within 30 days after shipping,
you are eligible for a full refund.

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars,
which means you may be liable to pay for duties and taxes once
you receive your order. Import taxes, duties and related customs
fees may be charged once your order arrives to its final
destination, which are determined by your local customs office.
Payment of these charges and taxes are your responsibility and
will not be covered by us. We are not responsible for delays
caused by the customs department in your country. For further
details of charges, please contact your local customs office.

How do I return an item?

Please contact us at info@fitden.co

What if the item(s) I received are defective/incorrect/damaged?

Please contact us if you have received merchandise that is
incorrect, missing, and/or defective. Please include your order
number, photographs of the item(s) and all related references
upon receiving your package. We will do our very best to resolve
your case as soon as possible.

When will I receive my refund?
All refunds will be credited to your original form of payment.
If you paid by credit or debit card, refunds will be sent to the
card-issuing bank within 7-10 business days of receipt of the
returned item or cancellation request. Please contact the
card-issuing bank with questions about when the credit will be
posted to your account. If you haven't received a credit for your
return yet, here's what to do: Contact the bank/credit card
company. It may take some time before the refund is posted to
your account.